Motivo is designed around the people already running the store. Everyone acts from the same event trail. Nobody carries an interface built for someone else's job, and nobody sees a number they should not.
Availability, active customer work, open manager requests, drives past their limit, and the day's numbers, live. The GM stops walking the floor for an update and starts walking it for a reason.
Every role's view, plus back gross and the full audit log
Accept, redirect, or close a T.O. from the desk. See which drives are out and which are late. Override the up list when you need to, with your name on the change and no argument later.
T.O. queue with elapsed time, location, and stage
Front gross visible. Back gross hidden.
UpFlow overrides logged, never silent
03 · Floor
Salesperson
Your place in the rotation, on your phone.
See your position, get the push when you are up, and ask for a manager without sending a text nobody owns. Your request shows its state until someone takes it, so you can stay with the customer.
Your position and status. Nobody else's gross, ever.
One-tap T.O. request with live response state
Start a test-drive timer in two taps
04 · Door
Front desk
Three taps at the door. The floor takes it from there.
Log the customer and the source. UpFlow routes to the next up and notifies them. The first moment of the visit becomes the first entry on the record, and nobody has to shout "who's up?"
Walk-in, appointment, phone-up, internet, referral, service
Automatic routing to the next available salesperson
Arrival logging only. Nothing else to learn.
05 The rules of the floor
Permissions that respect the store.
These are not settings. They are the reason a salesperson will trust the app and a manager will trust the board.
GrossSalespeople never see anyone else's
Back grossGM only
OverridesAlways logged with a name
Tablet boardRotation and status. Never money.
Designed with operators Not for them
The best workflow starts with the real one.
First-pilot conversations begin with how your floor actually works, where the signal breaks, and which behaviors are worth putting a name and a clock on.